Check out some of our most frequently asked questions about our products, delivery and anything makeup related!
Still doesn't answer your question? You can always use our online chat service or send an inquiry via the form below.
Cruelty-free / vegan status.
We are so proud to be CERTIFIED cruelty-free and vegan through PETA's Beauty without Bunnies program. When shopping for cosmetics, always look for the cruelty-free logo, or go to PETA.org for more information.
Sensitive skin suitability.
All our products are free from Parabens, Mineral Oils, Sulphates, Formaldehydes, Phthalates, Triclosans and Glutens. Each product page contains detailed ingredient information for sensitivities.
Are our Aloe Glitter Gels bio-degradable?
After years of reasearch and development, we are proud to announce that we have launched the worlds first biodegradable glitter gel. At the moment we only have one shade that is biodegradable, with a commitment to covert all our glitters into 100% biodegradable by the end of 2024.
Are our Luxury Silk Lashes re-wearable?
If cared for properly, your Luxury Silk Lashes or Colour Mix Lashes will last you up to 25 wears. Thats $1.20 per wear! A steal or what?! For more information on how to care for your lashes, click here.
What are our Diamond in the Rough Makeup Brushes made from?
CJP Beauty brushes are made from super soft synthetic hairs. Making them cruelty-free, vegan friendly and far more sustainable than natural hairs.
Order Processing Time
Orders are processed and shipped Monday-Friday. Please allow up to 5 business days for your order to be processed and prepared for shipping. You will receive an email confirmation once your order has been processed and shipped.
Due to the COVID-19 Pandemic, please allow extra time for order processing and delivery.
Shipping Cost and Information
Australian Domestic Orders - $15 shipping fee, free shipping for orders over $100.
International Orders - $25 shipping fee, free shipping for orders over $150.
Delivery estimates are as follows:
- Australian Domestic Orders - 2-6 business days.
- International Orders - 4-12 business days.
We do not accept returns for used or open products, for sanitary reasons. In the unlikely event that you have received an item that is damaged or is not up to CJP Beauty quality, we will gladly replace it.
Please send us an email with your name, order number and images highlighting concerns to firstname.lastname@example.org.
Order Changes or Cancellations
In the event that you need to make a change to your order or (sadly) cancel your order, please email email@example.com within 24 hours of placing your order.
Do you have a store or salon? Head over to our wholesale page for more information about our distribution arrangements.