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Hey love! How can we help?

Check out some of our most frequently asked questions about our products, delivery and anything makeup related!
Still doesn't answer your question? You can always use our online chat service or send an inquiry via the form below.
Where is CJP Beauty located?
The great down under in Sydney, Australia.
Now say it with us: 'Aussie, Aussie, Aussie! Oi, Oi, Oi!'
Are CJP Beauty Aloe Glitter Gels Bio-Degradable?
At CJP Beauty we are always finding new ways to make a better impact on the lives of our human and non-human friends! We have been tirelessly researching and testing out ways that we can create a bio-degradable glitter gel. At the moment, our glitters are not bio-degradable as the glitter will degrade in our gel as is it water based. Just know we're on it! 
CJP Beauty's cruelty-free/vegan status.
At CJP Beauty, we are so proud to be CERTIFIED cruelty-free and vegan through PETA's Beauty without Bunnies program. We emphasise on actually being certified as many companies will promote being cruelty-free even with no certification. This is common amongst lash brands. Always look for the cruelty-free logo, or go to PETA.org for more information.
Are CJP Beauty products suitable for sensitive skin?
At CJP Beauty we are passionate about bringing high performance products, without the use of chemicals and nasties where possible. All our products are free from Parabens, Mineral Oils, Sulphates, Formaldehydes, Phthalates, Triclosans and Glutens, while also being vegan. For more information about our products and ingredients, each product page contains ingredients information.
Are CJP Beauty Lashes re-wearable?
If cared for properly, your Luxury Silk Lashes or Colour Mix Lashes will last you up to 25 wears. That $1.20 per wear! A steal or what?!
What are CJP Beauty Makeup Brushes made from?
CJP Beauty brushes are made from super soft synthetic hairs. Making them cruelty-free, vegan friendly and far more sustainable than natural hairs.
When will I receive my order?
Orders are processed and shipped Monday-Friday. Please allow up to 5 business days for your order to be processed and prepared for shipping. You will receive an email confirmation once your order has been processed and shipped.

Delivery estimates are as follows:

Australian Domestic Orders - 2-6 business days.
International Orders - 4-12 business days.

Due to the COVID-19 Pandemic, please allow extra time for order processing and delivery.
How much is shipping?
Australian Domestic Orders - $10 shipping fee, free shipping for orders over $50.

International Orders - $20 shipping fee, free shipping for orders over $100.
Are our prices inclusive of tax?
Yes, all our products include a goods and services tax (GST) of 10% as per Australian law.
Can I make changes or cancel my order?
In the event that you need to make a change to your order or (sadly) cancel your order, please email orders@cjpbeauty.com within 24 hours of any changes.
Can your CJP Beauty order be returned?
Due to the nature of our products, no returns or exchanges can be granted for used or open products, for sanitary reasons.

In the unlikely event that you have received an item that is damaged or is not up to CJP Beauty quality, we will gladly replace it.

Please send us an email with your name, order number and images highlighting concerns to info@cjpbeauty.com.
Interested in stocking CJP Beauty?
Do you have a store or salon? Head over to our wholesale page for more information about our distribution arrangements.

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